Privacy Policy

JorgensenFarm respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, contact us or otherwise interact with our business.

Personal Information We Collect

When you visit our website, place an order, create an account, subscribe to our communications or contact us, we may collect personal information including:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment and transaction information
• Account details, where applicable
• Communications you send to us
• Information provided when subscribing to our mailing list
• Website usage information, such as your IP address, browser type, device information and pages visited

We only collect information that is reasonably necessary for us to operate our business and provide our products and services.

How We Collect Your Information

We may collect personal information directly from you when you:

• Place an order through our website
• Create or manage an online account
• Contact us with a question or enquiry
• Subscribe to our email list or marketing communications
• Participate in a promotion, competition or survey
• Submit a review or other content
• Interact with our website or social media accounts

We may also automatically collect certain technical information through cookies and similar technologies when you use our website.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange payment, shipping, delivery, returns and exchanges
• Communicate with you regarding your order
• Respond to enquiries and provide customer support
• Manage your customer account
• Improve our website, products and customer experience
• Prevent fraudulent or unauthorised transactions
• Maintain business and transaction records
• Send marketing communications where you have consented to receive them or where otherwise permitted by law
• Comply with our legal and regulatory obligations

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not generally store your complete credit or debit card details ourselves. Payment information is processed securely by the relevant payment provider in accordance with its own privacy and security practices.

We encourage you to review the privacy policies of any third-party payment provider you use when purchasing from our website.

Sharing Your Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Payment processors
• Website and e-commerce providers
• Delivery, courier and postal services
• Email and marketing platforms
• IT, hosting and cloud storage providers
• Accountants, professional advisers and service providers
• Government, regulatory or law enforcement authorities where required by law

We do not sell or rent your personal information to third parties.

Some third-party service providers may process or store information outside Australia. Where applicable, the handling of your information may also be subject to the privacy laws and practices of the country in which that provider operates.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, remember your preferences, understand how visitors use our website and improve the online shopping experience.

Cookies may also be used for analytics, advertising and marketing purposes.

You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use appropriate administrative, technical and security measures and work with reputable third-party service providers to help protect customer information.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

To make a request, please contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before providing access to or changing personal information.

Marketing Communications

Where you have subscribed to receive marketing communications, we may use your contact information to send you information about new products, promotions, offers and other updates.

You can unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending you essential transactional communications relating to an order you have placed.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, operate our business, maintain appropriate business and transaction records and comply with our legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or information-handling practices.

The most current version will be published on our website with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us.